Friday, September 01, 2006

6...5...4 Guidance is internal...

Work has been hell for the past few days. My current position is as a helpdesk specialist. I fix other people's mistakes on their computer. Not too bad of a job normally. This week however, we got the update from hell.

If you work at any decent sized business with an IT department, you get updates internally. They upgrade and install patches on all the software you use from Windows itself to your antivirus software. It also does this without any permission from you, the end user. It's meant to load quietly by itself so you can continue to do your job.

Someone from our IT department either messed up horribly, or decided to give the company a cock slapping. Either way, they had a virus in the last update. It went to every clinic, hospital, office, and pharmacy in the company. The virus got worse when it attached itself to various ports. Every time a computer attaches itself to that port, it gets the virus. They can clean the port, but if an infected computer attaches itself to the port, the port gets reinfected. Fun, eh?

Normally we use 8-12% of our ports capacity. The virus has this number up to 90% or more. The system is choking and is running at a snails' pace or even better, not at all. Guess who has two thumbs, needs a good shagging, and takes all of these calls? *points at self* This guy.

In between all of the bullshit calls, we get real calls too. Normally these cals don't take very long, maybe 5 minutes tops. Yesterday I got one of those 5 minute calls only with how gummed up the network is, it took me an hour to finish the call. I'd rather be slamming my head against my desk right now.

This morning we are running with 2 people instead of the normal 4 due to the labor day holiday. Between this and my normal problems, I'm seriously going to need some help before the day is over.

6 Comments:

At 2:04 PM, Blogger Kat said...

Eric,
Plug in this link and you will see that your
job isn't as bad as some!

http://www.youtube.com/watch?v=fxdTVaMjwD4

TGIF Baby!
Kat

 
At 2:23 PM, Blogger StB said...

Focus on the alocohol at the end of the day. Focus!

 
At 6:40 PM, Blogger Erik said...

I have spaghetti. I have Miller Lite. I have a huuuuuge fucking headache. I don't think I'm going anywhere else tonight...

Who's sending over the young nubile woman who gives massages with a happy ending? *laughs*

 
At 9:50 PM, Blogger Hey Jo said...

I can sympathize... I worked at a help desk when I started at my current employer. It was fun but man... you got some doozies.

Never forget the one where the teller calls us and says that all the pcs are down in the branch. After talking to her for a few minutes we find out that they had some bad storms roll thru there and the basement where the server and router were housed was under about a foot of water.... uh duh!!!

Even tho' I no longer do that job we still deal with end users and get a good share of bad/stupid/plain ol' dumb questions.

It never ends....

Have a good weekend!

 
At 9:41 AM, Blogger ptg said...

I can only imagine the dumbass calls you get - god knows there are plenty of them that come through at my job! (Although I'm not IT, I *do* work for a healthcare company, and man...the crap people try to pull!)

Hope your weekend was killer -

 
At 9:29 PM, Blogger WhisKeYGyrL said...

Is the computer turned "on"??? Is the keyboard plugged in?? Need I say more!! ;) Enjoy a good drink or six!

 

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