6...5...4 Guidance is internal...

Work has been hell for the past few days. My current position is as a helpdesk specialist. I fix other people's mistakes on their computer. Not too bad of a job normally. This week however, we got the update from hell.

If you work at any decent sized business with an IT department, you get updates internally. They upgrade and install patches on all the software you use from Windows itself to your antivirus software. It also does this without any permission from you, the end user. It's meant to load quietly by itself so you can continue to do your job.

Someone from our IT department either messed up horribly, or decided to give the company a cock slapping. Either way, they had a virus in the last update. It went to every clinic, hospital, office, and pharmacy in the company. The virus got worse when it attached itself to various ports. Every time a computer attaches itself to that port, it gets the virus. They can clean the port, but if an infected computer attaches itself to the port, the port gets reinfected. Fun, eh?

Normally we use 8-12% of our ports capacity. The virus has this number up to 90% or more. The system is choking and is running at a snails' pace or even better, not at all. Guess who has two thumbs, needs a good shagging, and takes all of these calls? *points at self* This guy.

In between all of the bullshit calls, we get real calls too. Normally these cals don't take very long, maybe 5 minutes tops. Yesterday I got one of those 5 minute calls only with how gummed up the network is, it took me an hour to finish the call. I'd rather be slamming my head against my desk right now.

This morning we are running with 2 people instead of the normal 4 due to the labor day holiday. Between this and my normal problems, I'm seriously going to need some help before the day is over.